customer care


Shipping Information

Each item is handmade just for your adorable pup so please allow 5 business days for your item to be made and mailed.    

Green Bean Dog takes great care in getting your package to you safely, but is NOT responsible for lost or damaged packages. 

We accept all major credit cards. There is a state sales tax on products purchased in California.

Green Bean ships within the US Priority Mail (1-3 days) or First Class Mail (3-5 days),  both with delivery confirmation.  At checkout, you are able to choose which service.

International Customers

Green Bean ships Internationally via International First Class Mail. There is not tracking available with this service. Orders to Canada and Europe usually take 1-2 weeks.  Other International locations take 2-4 weeks. International customers are responsible for all duties and custom charges.  Contact your country's customs office to learn what these fees might be.

 

 

 

 

 

EASY EXCHANGES

Green Bean Dog takes great pride in producing quality items. However, we do understand that sometimes things just may not work. We do except exchanges on our non-custom items. Please contact Green Bean Dog within 7 days of receiving order to discuss details. Items MUST be in their original condition and re-sellable. Keep in mind that the buyer will need to pay for the return shipping

Helpful tips

Green Bean Dog designs are handmade in Santa Barbara, CA.  

8.75% sales tax will be applied at checkout for California Residents.

We use Hemp webbing & Heavy Weight Cotton webbing for our dog collection - Join the fun and be eco-stylish!  

Why Hemp & Cotton?
Earth Friendly
Machine washable in COLD only (air dry-do not put in dryer)
Hemp & Cotton are NOT itchy OR scratchy; extremely soft and comfortable for all dogs
Hemp & Cotton hold it's shape and continues to get softer with time
Hemp is naturally resistant to UV light, mold, mildew and salt water                                                                                             

Trademarks

All trademarks and trade names of Green Bean Dog used in the site are trademarks or registered trademarks of Green Bean Dog.